An excellent opportunity has arisen for a Technical Support professional to join a leading international IT firm. This company has prestigious partner and end-user clients all across the globe. You will use your skills and experience to offer high levels of Technical Support & customer service at regional level. You will be heavily involved in the implementation, deployment and continuous monitoring of technology solutions. You will be presented with every opportunity to develop your knowledge and skills and prove yourself within a global company.
As the Technical Support expert, you will be responsible for providing various levels of support and the implementation, deployment and monitoring of technological solutions in the DACH market. It will be essential to be an excellent team player, manage stakeholders firmly and offer clients a world-class service the first-time round. Using your methodical thinking and Technical Support expertise, you will be instrumental to analysing, solving and monitoring issues of regional clients. Being up to date with industry best practice standards and applying them to ensure efficiency, productivity and cost cutting exercises is essential.
The Required Skills and Experience
To be successful as the Technical Support, you will need relevant experience in the world of IT. Technical knowledge of Print Hardware, Software, Services and Consumables would be a real bonus. It is required to have previous customer support experience, ideally including level 2 and escalations. A background or education in engineering and a keen eye for detail is required as is previous experience in client-focused Technical Support or customer support roles. Excellent communication skills and full business proficiency in German and English is mandatory. Dutch may be a bonus as you will deal with Benelux clients as well.
In return for your skills and contribution as Technical Support, you will be offered a competitive salary up to 40 000 Euros / annum based on experience. The key benefit of this role is the opportunity it presents for an ambitious individual to become a local specialist for a global growing firm. Apply now!